Dennis Chan – Medium

Pinned

Dennis Chan
in
Chatbots Life

3 Tips for your Voice and Chatbot Program from Gartner’s Customer Service Hype Cycle 2020

A great customer experience (CX) is at the core of every leading organization. To achieve this goal, companies use diverse technologies…

7 min readOct 30, 2020

--

3 Tips for your Voice and Chatbot Program from Gartner’s Customer Service Hype Cycle 2020

--

Dennis Chan

Building your own lightweight custom Entity extractor with Spacy

When I started out in the field of NLP/NLU more than two decades ago I used a mix of glorified regular expressions or robust parsers… but…

5 min readApr 6, 2023

--

Building your own lightweight custom Entity extractor with Spacy

--

Dennis Chan
in
Chatbots Life

Barge-in for Voice Assistants and Voice IVRs

What is barge-in?

5 min readMar 30, 2022

--

1

Barge-in for Voice Assistants and Voice IVRs

--

1

Dennis Chan
in
Chatbots Life

Voicebot: Why You Need to Add it for Your Customer Service Now

First chatbots, now voicebots. Voice-enabled chatbots are becoming the future of customer service. We are using voicebots more than we…

6 min readNov 18, 2020

--

Voicebot: Why You Need to Add it for Your Customer Service Now

--

Dennis Chan
in
Chatbots Life

Chatbot Use Cases: A How-To Guide

Identifying and prioritising your chatbot use cases is a critical part of your chatbot strategy. It involves a lot of research and careful…

8 min readNov 10, 2020

--

Chatbot Use Cases: A How-To Guide

--

Dennis Chan
in
Chatbots Life

How to Forecast your Chatbot ROI

Forecasting your Chatbot ROI can be tricky. Is your chatbot answering your visitors’ questions? What do they think of it? Whether you…

10 min readNov 5, 2020

--

How to Forecast your Chatbot ROI

--

Dennis Chan
in
Chatbots Life

6 Steps for a Winning Voice or Chatbot Channel Strategy

Unsure how to improve the operational efficiency of your channel strategy with an intelligent automation/chatbot solution? A chatbot or…

8 min readOct 14, 2020

--

6 Steps for a Winning Voice or Chatbot Channel Strategy

--

Dennis Chan
in
Chatbots Life

3 top tips for ensuring your chatbot meets customer expectations

Worried your Chatbot isn’t meeting your customer’s expectations?

8 min readSep 28, 2020

--

3 top tips for ensuring your chatbot meets customer expectations

--

Dennis Chan
in
Chatbots Life

How to select the right NLP tool for your customer experience needs

Selecting the right text analytics Natural Language Processing (NLP) tool, especially when you’re starting out, can be overwhelming due to…

7 min readSep 9, 2020

--

How to select the right NLP tool for your customer experience needs

--

Dennis Chan
in
Chatbots Life

How to Effectively Manage a Vast Number of Chatbot Questions in a Constantly Changing Landscape.

Do you feel like you’re drowning when you’re just trying to stay afloat with managing the growing number of questions your Chatbot can…

5 min readAug 24, 2020

--

How to Effectively Manage a Vast Number of Chatbot Questions in a Constantly Changing Landscape.

--

Dennis Chan

Dennis Chan

Veteran of Voice/Chatbots, Conversation Design and NLU (20+ years). I share insights to trends and tips to succeed with conversational AI | www.pst.ai

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams